Still locked out of my self-serve account

[Roms5]

I recently signed up for public mobile and I have been locked out of my self-serve account. I have been trying for days to get back in but no such luck. I even raised a ticket to be contacted by a moderator and they said it will be 48 hours but it has been 4 days and nothing! My ticket number is =====-559. 

[computergeek541]

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@bhingaradiak wrote:

My name is xxxxxxxxxxxxxxxxxxxxxx phone xxxxxxxxxxxx

my email: xxxxxxxxx which would have been provided originally when I bought the plan. But now I can't login or register using this email So I have used xxxxxxxxx@xxxxxxxx to get to community help. 

I need my account number, I am unable to sign up for a account access, it doesn't let me.

I also need to reset my email address on file as its not accepting current email..

Please note that this type of information should never be posted here.

To open a ticket with the moderators, go to to https://publicmobile.ca.ada.support/chat/ and then type in "rep".

[bhingaradiak]

My name is xxxxxxxxxxxxxxxxxxxxxx phone xxxxxxxxxxxx

my email: xxxxxxxxx which would have been provided originally when I bought the plan. But now I can't login or register using this email So I have used xxxxxxxxx@xxxxxxxx to get to community help. 

I need my account number, I am unable to sign up for a account access, it doesn't let me.

I also need to reset my email address on file as its not accepting current email..

Thanks

edited by computergeek541: personal information removed

[totalUser]

Hi @Roms5 

What happens when you try to reset your password https://selfserve.publicmobile.ca/forgot-password/ 

[iliusfaisal]

The moderator should reply to you asap. They are really quick in response

[Staliger]

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@Roms5 wrote:

I recently signed up for public mobile and I have been locked out of my self-serve account. I have been trying for days to get back in but no such luck. I even raised a ticket to be contacted by a moderator and they said it will be 48 hours but it has been 4 days and nothing! My ticket number is 114407-559. 

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Submit anoher ticket, or if you live/work close to the PM store, you can ask a seller there to check what is wrong.

[Triguy · Accepted solution]

Try to resubmit another ticket.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"    

Have you tried the forgot password ?  Also try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.