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Good Citizen / Bon Citoyen

Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Plan.

Sorry, Talk is Not included in your current plan.

 

I am Using $25 for 1G Data, Unlimited Voice Plan.

 

Every time I make local phone call today. There is en error message. Does anyone have the same issue?

Town Hero / Héro de la Ville

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla


@micko wrote:

Sorry, Talk is Not included in your current plan.

 

I am Using $25 for 1G Data, Unlimited Voice Plan.

 

Every time I make local phone call today. There is en error message. Does anyone have the same issue?


@micko As buying the data plan only, you wan't be able to make call. But you can download an app such as TextNow or Fongo that you can call or text to North America for FREE. Those apps are using wifi or data. 

Deputy Mayor / Adjoint au Maire

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla


@micko wrote:

Sorry, Talk is Not included in your current plan.

 

I am Using $25 for 1G Data, Unlimited Voice Plan.

 

Every time I make local phone call today. There is en error message. Does anyone have the same issue?


Probably an account issue. You don't need to touch any phone settings. It won't solve this.

 

It will say you don't have talk if you don't have a voice plan.  Go to self serve account and check if you have right plan.  During activation, there is another $25 plan that doesn't include calls.

 

While there, try reporting your phone as lost/stolen and the  "find" it.  This fixes account stuff sometimes.

 

If no luck, send private mesaage to Moderator_Team.

Oracle

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla

@micko , there may be an account provisioning issue affecting the talk feature in your plan.  You should reach out to the moderator team and have them reset your account.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla


@slash407 wrote:

is ur plan registered in another province, could be causing u issues


The $25 plan has Canada-wide calling.  There is no combination of registered province to a call to any other province that could make any difference.  Further, @micko has already stated that the calls are local.  

 

Let us assume that the person did have a provincial-calling plan (which the OP doesn't.  Registered province is still irrelevant.  It would only matter the province of the tower that you are connected to and the province of the phone number that you are calling.  The city and province of your phone number and of your billing address still makes no difference.

 

Most likely, this is a provisioning issue, for which moderators need to fix.

Great Neighbour / Super Voisin

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla

Did you resolve this issue?

I too get the same error message except mine occurs when I try to call out and all incoming calls go directly to voicemail. And then when I try to access voicemail from my phone it also produces the same error message.

After going through the community posts for an answer that would help I contacted a moderator who worked with me for couple of days.

Then on Tuesday the moderator sent my issue to tech support who were supposed to contact me max 48 hours.

 I'm still waiting without a working phone.

Model Citizen / Citoyen Modèle

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla


@computergeek541 wrote:

@slash407 wrote:

is ur plan registered in another province, could be causing u issues


The $25 plan has Canada-wide calling.  There is no combination of registered province to a call to any other province that could make any difference.  Further, @micko has already stated that the calls are local.  

 

Let us assume that the person did have a provincial-calling plan (which the OP doesn't.  Registered province is still irrelevant.  It would only matter the province of the tower that you are connected to and the province of the phone number that you are calling.  The city and province of your phone number and of your billing address still makes no difference.

 

Most likely, this is a provisioning issue, for which moderators need to fix.


Well ... when I make any LD call a warning message pop's up advising that I will be charged long distance charges ---- however other then the annoyance all works fine and I just accept the pop up warning.

Good Citizen / Bon Citoyen

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla

I'm having the exact same problem right not says the exact same thing. I looked on the community announcements and they say they are fixing and doing maintenance maybe this is the problem or I think the $25 plan doesn't work try contacting the mods I'm still waiting on an answer from them

Good Citizen / Bon Citoyen

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla

Does the $25 plan with unlimited calling and texting exist anymore than? I'm having the same problem

Great Neighbour / Super Voisin

Re: Sorry, Talk is Not included in your current plan.I am Using $25 for 1G Data, Unlimited Voice Pla

I am using the same $25 plan, and having the same issue: hearing "Sorry, Talk is Not included in your current plan" for outgoing calls, and incoming calls go into voicemail.