08-09-2019 10:32 AM - edited 01-05-2022 06:20 AM
Hello,
On all three of my accounts, the following self-serve area pages no longer work:
— "Change plan" page has sections "CURRENT PLAN", "NEW PLAN" and "FUTURE DATED PLAN CHANGES", but all three of them are just empty, so I can't do anything;
— Pages "Plan and Add-Ons" and "Plan Details" don't work at all, redirecting me to "Oh no! It looks like something went wrong, but don’t panic."
Anyone else is experiencing the same issue? I need to change plan before the next cycle starts, which is tonight, but I can't 😞
P.S. Yes I cleared cookies, tried a different browser and messaged @CS_Agent.
08-09-2019 10:50 AM
@5lava wrote:Thanks, everyone!
It suddenly started working for a couple of minutes and then broke again, but I managed to switch the plan within those two minutes. So in a way, I consider the issue "resolved" 😄
P.S. I didn't expect that many replies so fast, that's a really great community! Thank you all!
Don't let anybody tell you there's no support here.
Sure yeah account or deeper technical issues you'll wait.
08-09-2019 10:45 AM
Thanks, everyone!
It suddenly started working for a couple of minutes and then broke again, but I managed to switch the plan within those two minutes. So in a way, I consider the issue "resolved" 😄
P.S. I didn't expect that many replies so fast, that's a really great community! Thank you all!
08-09-2019 10:39 AM
@hairbag1 wrote:I just now tried and all those functions seem to be working...slowly ! Good luck.
Fun with typos. 🙂
08-09-2019 10:37 AM
@5lava wrote:Hello,
On all three of my accounts, the following self-serve area pages no longer work:
— "Change plan" page has sections "CURRENT PLAN", "NEW PLAN" and "FUTURE DATED PLAN CHANGES", but all three of them are just empty, so I can't do anything;
— Pages "Plan and Add-Ons" and "Plan Details" don't work at all, redirecting me to "Oh no! It looks like something went wrong, but don’t panic."
Anyone else is experiencing the same issue? I need to change plan before the next cycle starts, which is tonight, but I can't 😞
P.S. Yes I cleared cookies, tried a different browser and messaged @CS_Agent.
I just now tried and all those fuctions seem to be working...slowly ! Good luck.
08-09-2019 10:34 AM
It's what I jokingly say "it's in one of its moods".
Happens all too frequently. Just wait a while and try again.
08-09-2019 10:33 AM - edited 08-09-2019 10:34 AM
It happens to me sometimes, i just wait it out
Someone's incognito works try that too
Try inn couple of hours