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Mayor / Maire

Re: Slow Website

@IsaacLisikNo there is a toll free centre number, it connects but don't do anything.. I am glad you didn't dial that one!

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Mayor / Maire

Re: Slow Website

611 can work using the IVR system, but you must know your PIN and have valid payment card if you wish to do anything immediately.

 

Topping up via payment vouchers from www.recharge.com will work also, but note the inflated fees to do so.  Payment vouchers from PM partners (London Drugs, WalMart, Mobile Shop, K-Mobile, Wow Wireless, and others) are also loadable via the IVR system.

 

Other tasks like changing a payment card, changing a SIM card, updating profile info and such can only be done via the My-Account / Self-Serve module.

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Great Neighbour / Super Voisin

Re: Slow Website

@stonechucker It may take more than 30 seconds for pages to load in self serve...but the issue is that I'm trying to use it to reset my password, and the lock out is one hour. The other issue is that my experience with other business websites is not this slow, so when it doesn't load after 10-15 seconds I assume an error occurred. Finally, it's hard to get support for any of these issues, let alone clear information.

 

Also, I do know my PIN but it still didn't let me use a credit card. When I pressed that button it just said it added the bill to my account, possibly my old credit card?

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Mayor / Maire

Re: Slow Website

@IsaacLisik611 only works like you had described, if you have a working credit card saved with your account... so in the end you still need to circle back to selfserve. It is what it is.

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Mayor / Maire

Re: Slow Website

@IsaacLisik I don't disagree with you, but I don't think of this service in a business sense.  It's the third tier in the Telus organization, and originally it was its own company prior to that - Telus bought it up to make use of technology they didn't have access to.

 

Telus keeps public mobile on a very bare-bones budget, and for the 3 years I've been here, I continue to use the service because it works, and I only use it for my personal communications.  I have a backup phone (also on Public Mobile), and I have various other ways to be in contact with those who I communicate with.

 

Public Mobile is very 'no frills', and that's the grocery store chain I also use.  Low cost, no-frills, just the basics.  I know when the service works, and usually, when I use it, it's less than 15 seconds.  I know not to use it during peak times, as others are also trying to use it, and overloading the system.

 

If Telus really wants Public to flourish, they'd be doing something about it.  Sadly, we're the prepaid option for those looking for inexpensive options, and Telus would rather us on Koodo or the parent brand.

 

Telus doesn't care about us - no Canadian business does.  Find the best of the worst, and keep going.

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Great Citizen / Super Citoyen

Re: Slow Website

The PM selfserve website gets lots of traffic. Definitely best to view it during early mornings or late evenings

 

==> I look forward to a PublicMobile App for Android and IOS one day... Smiley Wink

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Mayor / Maire

Re: Slow Website

The 611 service will happily take your money without use of a PIN. It can use set amounts from a pre-registered payment card or entering a voucher.

 

 @IsaacLisik: what do you mean added the bill to your account. Do you have a balance now as reported in the 611? If so maybe restart the phone again.

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Great Neighbour / Super Voisin

Re: Slow Website

@stonechucker Fair enough. When I was on autopay I had no problems. I did notice it was a bit slow on the website but I never had to log on after the first time until now. I don't relish the idea of going back to Telus and I like the no frills concept and the only online (if it were faster) is fine. I guess I'll just wait.

 

@GinYVR Thanks for the help and info!

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Mayor / Maire

Re: Slow Website


@PMFanatic wrote:

The PM selfserve website gets lots of traffic. Definitely best to view it during early mornings or late evenings

 

==> I look forward to a PublicMobile App for Android and IOS one day... Smiley Wink


No chance.  Koodo had one, the subscribers preferred the full website option better.  Funny thing is, it's Koodo's same software that is used here.

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Good Citizen / Bon Citoyen

Re: Slow Website

Yes. I did have the same problem 2 minutes ago but it loaded up after I cleared the cache and history. I used the iPhone to login and I would assume it would be the same for your computer.

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