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Jasonkam1984
Great Neighbour / Super Voisin

Sim card swap

I need to switch my sim card i lost my phone


Accepted Solutions
HALIMACS
Mayor / Maire

Re: Sim card swap

Here's how:

 

To change your SIM card, please submit a ticket here

 

View solution in original post


All Replies
HALIMACS
Mayor / Maire

Re: Sim card swap

Here's how:

 

To change your SIM card, please submit a ticket here

 

View solution in original post

LEGO
Deputy Mayor / Adjoint au Maire

Re: Sim card swap

Contact the Moderators by opening a ticket here >https://widget.telus.tiia.ai/publicmobile/publicmobile.html
LEGO
Deputy Mayor / Adjoint au Maire

Re: Sim card swap


@HALIMACS wrote:

EDIT :  original reply link was removed - was incorrect one


I saw that! 😀

HALIMACS
Mayor / Maire

Re: Sim card swap

@LEGO 

 

Yah - brain fart moment.  🤭

darlicious
Mayor / Maire

Re: Sim card swap

@Jasonkam1984 

Log into your account and report your phone lost/stolen. This feature can be found on the usage or plans page. You will be asked to supply the following information along with at least 4 of the account holder verifiers to ensure you are the account holder. Be prepared to answer them.

 

  1. Full name and address on account.
  2. Email, phone # and pin #.

 

 These are some of the additional identifiers you may be asked:

 

  1. Date of birth
  2. Last payment, date, amount, type and last 4 digits.
  3. Alternate phone number if any.
  4. Security question and answer.
  5. Plan amount, any add ons or promos on account.
  6. Last 4 digits of sim card.
  7. Any rewards in your account.
  8. Autopay y/n?
  9. Account #.
  10. Account activation date.

** This is information you should only share with a moderator ( pm employee) in your private messages and never in the community which is a public forum or with fellow members in any capacity.

Jasonkam1984
Great Neighbour / Super Voisin

Re: Sim card swap

  1. Full name and address on account. xxxxxxxxxxxxxxxxx
  2. Email, phone # and pin #.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 These are some of the additional idenifiers you may be asked:

 

  1. Date of birth 
  2. Last payment, date, amount, type and last 4 digits. xxxxxxxxxxxxxxxxxxxxx
  3. Alternate phone number if any. xxxxxxxxxxx
  4. Security question and answer. xxxxxxxxxxxxxxxxxx
  5. Plan amount, any add ons or promos on account. xxxxxxxxx
  6. Last 4 digits of sim card. New sim xxxxxxx
  7. Any rewards in your account xxxxxxxxxxxxxxxx
  8. Autopay y/n? xxxxxxxxxxxxxxx
  9. (account number removed)
  10. Account activation date.

 

edited by computergeek541: account information removed

HALIMACS
Mayor / Maire

Re: Sim card swap

@Jasonkam1984 

 

Please remove all personal information as soon as you can.

 

You have posted this on a public forum for anyone to see.

 

Click the three dots in the upper right part of your message and edit it immediately.

 

@computergeek541   👍👍👍

@Dunkman  👍👍👍

LEGO
Deputy Mayor / Adjoint au Maire

Re: Sim card swap

@computergeek541 You should edit security question as well!

Re: Sim card swap


@LEGO wrote:

@computergeek541 You should edit security question as well!


already done

thanks

 

This is a good example of why SIMon is needed, although there are many cases when I don't like the interaction there for opening a ticket. I encourage members to help, but I would say that it may be best if members not prompt others for such information.

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