Sim card not provisioned and billed twice

[Joanraczkowski]

Must reactivate my sim card my Bill is paid up and for some reason my Canadian tire MasterCard billed me for $23.73 my regular payment on September 7, which is ok but on September 22, I was charged $67.80 why.  If these problems are not resolved I will change cell phone service.  Right now I have no service because my sim card is not provisioned and I was charged that extra 67.80

[benfatto]

@Joanraczkowski  Look through your payments in your self serve account for a clue. 
Try calling 611. If you cannot your account may have been hijacked. 
Also, check if the last 4 digits of your SIM match what is in your self serve account. 

[Jb456 · Accepted solution]

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437