Sim Card Activation Error

[Lynnie]

I attempted to activate a SIM card for my husbands phone and there was an error when I tried to pay for the service at the very end of the activation process...the site froze and I could not go back to change form of payment.  Now he has no account because things weren't completed and when I try a new session to activate the sim card it gives me an error that the sim card is reserved for another session.  I can't get back to that previous session since I closed it so now I'm wondering how to get this sim card activated??

Thanks

[Luddite]

@Lynnie Please check your credit card for payments. If there is one, be sure to not pay again. The error you experienced occurs when an account is partially created but the SIM was registered. Hence the error message when you try again. A moderator will be able to sort it out tomorrow.

If you requested a transfer of your current phone number, do not cancel that account. It must remain active until the transfer is complete. Your old account is then closed automatically.

[Lynnie]

Thanks Model Citizen!  I'll give that a try 🙂

[matbasm]

@Lynnie, you caould try again after clearing your browser's cache, and then using the browser in Incognito/Privacy mode.  This sometimes helps.  You can also try using another browser, again in Incognito/privacy mode.

If non of that works, you will need to send a private message to the moderator team, so that they can help you get set up.  Not that their week-end hours are 9am-7pm (EST).

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

[mimmo]

I would contact the mods with your sim card numbber, the account muiight have been created and your creditcard charged.  you can also try clearing cookies and incognito mode.

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