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Good Citizen / Bon Citoyen

Selfserve.publicmobile.ca is extremely slow

I'm in Toronto, I have a 1GB network connection and I can download a Linux 4GB in about ten minutes. Yet, on my phone and on my desktop selfserve.publicmoblie.ca is almost unusable due to slow responding web pages.

For instance, it takes about a minute to actually login to the system after I apply my username and password.

My current Internet Service Provider is Metro Connect.

However, when my Internet Service Provider was Tek Savvy and I was in Southwestern Ontario I noticed slowness as well.

Can you please run some speed tests, from a variety of Toronto locations, of your hosting provider, and everything else that your website is connecting to, in order to reduce the bandwidth bottlenecks?

Deputy Mayor / Adjoint au Maire

Re: Selfserve.publicmobile.ca is extremely slow

@letkemanpete 

 

In my experience self service has always been slow. Today, especially with the holiday promo giveaway every one is logging into self service to claim the free promo.

Model Citizen / Citoyen Modèle

Re: Selfserve.publicmobile.ca is extremely slow


@letkemanpete wrote:

I'm in Toronto, I have a 1GB network connection and I can download a Linux 4GB in about ten minutes. Yet, on my phone and on my desktop selfserve.publicmoblie.ca is almost unusable due to slow responding web pages.

For instance, it takes about a minute to actually login to the system after I apply my username and password.

My current Internet Service Provider is Metro Connect.

However, when my Internet Service Provider was Tek Savvy and I was in Southwestern Ontario I noticed slowness as well.

Can you please run some speed tests, from a variety of Toronto locations, of your hosting provider, and everything else that your website is connecting to, in order to reduce the bandwidth bottlenecks?


@letkemanpete this is fairly normal with this website it works alot better early morning and late evening

Mayor / Maire

Re: Selfserve.publicmobile.ca is extremely slow


@letkemanpete wrote:

I'm in Toronto, I have a 1GB network connection and I can download a Linux 4GB in about ten minutes. Yet, on my phone and on my desktop selfserve.publicmoblie.ca is almost unusable due to slow responding web pages.

For instance, it takes about a minute to actually login to the system after I apply my username and password.

My current Internet Service Provider is Metro Connect.

However, when my Internet Service Provider was Tek Savvy and I was in Southwestern Ontario I noticed slowness as well.

Can you please run some speed tests, from a variety of Toronto locations, of your hosting provider, and everything else that your website is connecting to, in order to reduce the bandwidth bottlenecks?


@letkemanpete   PM's website has glitches and slowness on and off regularly, but today is probably worse because they just announced the holiday gifts of 2GB + 500 LD mins to every customer and requiring customers to log into their self serve account and redeem their gifts.  That's more than likely causing extra traffic and hence being slower than usual.

Good Citizen / Bon Citoyen

Re: Selfserve.publicmobile.ca is extremely slow

It's terrible for me too. 😕 

Mayor / Maire

Re: Selfserve.publicmobile.ca is extremely slow

use the technique...

Town Hero / Héro de la Ville

Re: Selfserve.publicmobile.ca is extremely slow

Hi @gpixel4 

 

OK, I'll bite.

 

The technique?

Great Neighbour / Super Voisin

Re: Selfserve.publicmobile.ca is extremely slow

same here in victoria. login to selfverve timeout. 

Oracle

Re: Selfserve.publicmobile.ca is extremely slow

Today was the first day of the free add-ons for accounts.  No doubt everyone was in a hurry to claim the freebees even though there is still another 30 days left in which to do so.  I am sure tomorrow will be a lot better and then even better the following day as the add-on harvesting subsides.  

Great Neighbour / Super Voisin

Re: Selfserve.publicmobile.ca is extremely slow

Same here, Scarborough. ISP: CarryTel.

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