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Good Citizen / Bon Citoyen

Self-service is kinda busted

I'd like to see what my options are for changing my plan. I'd be comforted if the system could even show me the current plan I'm on. I'd be tickled if the "Try out more options" link didn't spit out an error. 

 

Multiple devices. Multiple browsers. Multiple days. 

 

When most of what you are is a website, it should probably work. 

 

What's next?

 

Public_fail.jpg

Oops.jpg


Accepted Solutions
Mayor / Maire

Re: Self-service is kinda busted

@Marc_NL hi yes the self serve can be very finicky try chrome in ingognito mode seems to work for me reboot your computor helps also 

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All Replies
Mayor / Maire

Re: Self-service is kinda busted

@Marc_NL hi yes the self serve can be very finicky try chrome in ingognito mode seems to work for me reboot your computor helps also 

View solution in original post

Deputy Mayor / Adjoint au Maire

Re: Self-service is kinda busted

It seems to be working for me. Try what @RossN has suggested. A lot of these website issues has to do with cookies. It's frustrating but the best advice I can offer is to keep trying...sometimes the Public Mobile site will end up magically working.

Deputy Mayor / Adjoint au Maire

Re: Self-service is kinda busted

I also noticed that you seem to be missing a bunch of those interactive animated drop down plan options. If the above suggestions don't seem to fix your problem, I wonder if it has to be something Adobe Flash related. You could also make sure to see if your browser is blocking Adobe Flash (some browsers automatically disable by default due to security issues), or making sure it is up to date.

 

Maybe even try disabling your Ad-blocker extension to see if that will fix the issue.

Good Citizen / Bon Citoyen

Re: Self-service is kinda busted

Yeah, that worked. 'Finicky' is the right word.

Good Citizen / Bon Citoyen

Re: Self-service is kinda busted

Pretty much a brand new computer running a clean install of Windows 10 Pro...

Deputy Mayor / Adjoint au Maire

Re: Self-service is kinda busted

Great! Glad to hear it's working 🙂

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