Self-serve page not loading

[TerryK]

Hi,

I'm trying to sign in to my account but the page does not load - just a blank screen.  Same result on three different computers.  Is the server down?

[Triguy]

@ashopcell   The site should be accessible now.

[ashopcell]

Tried full browser clear, restart in computer, chrome, firefox and edge browsers...

[Triguy]

Try using Chrome.  Also try clearing your cache and cookies then reboot.

[ashopcell]

[ashopcell]

Not working for me either on 3 different browsers, worked yesderday afternoon fine?

[Staliger · Accepted solution]

@TerryK @jarmas check now. Should work fine.

[geopublic]

@TerryK  it's back online now. 🙂

[geopublic]

---

@TerryK wrote:

Hi,

I'm trying to sign in to my account but the page does not load - just a blank screen.  Same result on three different computers.  Is the server down?

---

@TerryK  it's been down for more than an hour. Hopefully it comes back up soon.

[jarmas]

I am in Ottawa

[TerryK]

Still not working out here in the West

[Staliger]

---

@TerryK wrote:

Hi,

I'm trying to sign in to my account but the page does not load - just a blank screen.  Same result on three different computers.  Is the server down?

---

@TerryK  Yep same for me. Have to wait to be fixed.

[jarmas]

Not loading for me either. 

[gblackma]

@TerryK seems to be working now, I just logged on. I'm in Toronto using a Samsung tablet and google chrome.

[Purplepan]

You aren't the only one. It's possible that it is temporarily down, sometimes this happens especially if there is high traffic.

If you can't wait to use self service online, dial *611 from your device for other self serve options.

[gblackma]

Yes @TerryK it seems to be down.

---

@TerryK wrote:

Hi,

I'm trying to sign in to my account but the page does not load - just a blank screen.  Same result on three different computers.  Is the server down?

---