Self-serve page is bugged

[Jorgesc7]

 

I can’t pay my plan. I log in and the page seems like is bugged or something. I’ve tried log in with different devices, but nothing works. 

[Triguy]

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.

[HALIMACS]

@Jorgesc7 

The self-serve site is extremely slow to load with loads taking 10 to 40 seconds.

It's challenging - but be patient and the page should eventually load. Don't refresh or cancel and try to login again.

[HALIMACS]

@Jorgesc7 

If you have a payment card registered on your account, you can also use *611 to make a payment from your phone if you know your PIN number.

[kb_mv]

I went into both of my accounts this morning and changed CC on file with no issues at all.

[Jorgesc7]

Yes, I’ve waited too long and nothing happens, actually, the page loads normally few seconds later but the page looks like it is not working, cause I can’t see/do anything about my account, everything else works perfectly but when I click in “My Account “ (already logged in) nothing is seen but a “Hello” in small letters. I can’t click anything about my self serve account the button doesn’t even exist and seems that i’m the only one 

[kb_mv]

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@Jorgesc7 wrote:

Yes, I’ve waited too long and nothing happens, actually, the page loads normally few seconds later but the page looks like it is not working, cause I can’t see/do anything about my account, everything else works perfectly but when I click in “My Account “ (already logged in) nothing is seen but a “Hello” in small letters. I can’t click anything about my self serve account the button doesn’t even exist and seems that i’m the only one 

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@Jorgesc7 Try a different browser. Are you running any extensions to block trackers, ads and/or scripts?

[Jorgesc7]

I’ve tried with chrome (laptop and with my iPhone as well) and safari. Any ad block or something like that. 

[RosieR]

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@Jorgesc7 wrote:

I’ve tried with chrome (laptop and with my iPhone as well) and safari. Any ad block or something like that. 

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Hi @Jorgesc7 I just logged in my self serve account using Chrome and no problem.

Please wait an hour, and before you try again, delete your browsing history, cache and cookies.  Reboot.

Also, as already suggested above, if you have a registered credit card for autopay, you can dial 611 to pay your account but you need your 4-digit PIN number to do this.  You can also pay by voucher.. you don't need a pin code for this.

I hope this helps

RosieR

[kb_mv]

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@Jorgesc7 wrote:

I’ve tried with chrome (laptop and with my iPhone as well) and safari. Any ad block or something like that. 

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@Jorgesc7 The only other thing I can think of that may help is delete the app, wiping data and reinstall. Export book marks first and then import them after the reinstall. On desktop I use AppCleaner, it tracks down all the ancillary files that an app installs and deletes them as well.