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Self serve not working

jlush1975
Good Citizen / Bon Citoyen
Not sure if it's an issue with the self serve our not but my plan didn't renew, I have the money for it and used my card twice today but the service says card is declined. Need to get my phone back working and even tried a different card and it says the same, some help please
5 REPLIES 5

Shazia_K
Retraité / Retired
Retraité / Retired

Thank you for letting us know @bbdata

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Rockdaddy22
Retired Oracle / Oracle Retraité
That's awesome news, thanks @ Shazia_K

Shazia_K
Retraité / Retired
Retraité / Retired

@McLaren @JaK

 

Thank you for helping! 🙂

 

I was able to assist @jlush1975 yesterday before I left, he sent me a message confirming that everything was functional. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

JaK
Deputy Mayor / Adjoint au Maire

Not sure who is online tomorrow so tagging @Mary_M as well.

McLaren
Deputy Mayor / Adjoint au Maire

Sorry to hear about your issues.  Hopefully @Shazia_K will be able to assist.  Send her a private message with your account information

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