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sashbus
Good Citizen / Bon Citoyen

Self-serve login isn't working

Hello

 

I can't login to my self-serve account, even though I'm using the correct password (I even reset it just to be sure). I'm just getting a 'Sorry, your login attempt failed. Please try again' error message.

 

Any idea what I can do to fix this? I really need to get into my account.

 

Thanks


Accepted Solutions
sashbus
Good Citizen / Bon Citoyen

Re: Self-serve login isn't working

Thanks for the replies!

 

I tried a different browser and a different device already. I guess I'll wait and see. Otherwise is there a number I can call to talk to a real person rather than the chatbot?

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: Self-serve login isn't working

Try waiting an hour.  If that does not work then try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.

Dunkman
Oracle

Re: Self-serve login isn't working

@sashbus 

Website can be finicky.  Try a different web browser, clear cache or incognito mode.  Or even a different device.  Sometimes you also might need to give some more time in between attempts.  

 

You can also dial 611 on your phone for some basic account functions.  

sashbus
Good Citizen / Bon Citoyen

Re: Self-serve login isn't working

Thanks for the replies!

 

I tried a different browser and a different device already. I guess I'll wait and see. Otherwise is there a number I can call to talk to a real person rather than the chatbot?

View solution in original post

sashbus
Good Citizen / Bon Citoyen

Re: Self-serve login isn't working

The reason I need to log in is 'cause I lost my SIM card so need to update it. So I can't call them unless I borrow a different phone...

will13am
Oracle

Re: Self-serve login isn't working


@sashbus wrote:

The reason I need to log in is 'cause I lost my SIM card so need to update it. So I can't call them unless I borrow a different phone...


I just did a login to a couple of my accounts.  Things are working fine.  Give it another try.  

sashbus
Good Citizen / Bon Citoyen

Re: Self-serve login isn't working

I've just tried again on different browsers etc and it's still not working. 😞 

 

I guess I'll do another password reset?

sashbus
Good Citizen / Bon Citoyen

Re: Self-serve login isn't working

Thanks for the replies everyone.

 

A bunch of password resets and different browser logins later, I'm in.

 

Much appreciate all the help!

fezodar
Great Neighbour / Super Voisin

Re: Self-serve login isn't working

1. Double check your email address and Password.

2. Restart your internet provider router and refresh browser.

3. Public mobile recommends to use latest web browser version firefox, google chrome and edge.

4. Usually have to wait a short while public mobile page to refresh.

HALIMACS
Mayor / Maire

Re: Self-serve login isn't working

@sashbus 

 

Did you lose your SIM card while it was in the phone or while it was out of the phone? 

 

Either way - - might want to place your phone in lost/stolen status until you've been able to acquire a new SIM card and either place it in your existing phone or replacement compatible phone.

 

The change SIM card function is on the self-serving home page and an easy process.

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