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Self serve errors

canucks4life
Town Hero / Héro de la Ville

Seems to be quite temperamental at the moment...anyone else?

16 REPLIES 16

SD08
Retired Oracle / Oracle Retraité

Excellent.  Thanks for the update @Jeremy_M.  

I just tried it and it seems to be working normally now.  Robot Happy

Jeremy_M
Retraité / Retired
Retraité / Retired
Hey folks,

We were experiencing some technical issues earlier this afternoon with Self Serve. The issue was causing latency/lag when a customer was trying to login or use the functionality within their Self Serve account.

Our teams were able to resolve the issue around 6 pm Est, and everything should be back to normal.

Please advise me if you're still experiencing issues with Self Serve, including latency.

Thanks,

Jeremy

Self-serve is a bit slow right now but everythign is loading without any error.

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canucks4life
Town Hero / Héro de la Ville

*611 is probably easier.

Check my earlier reply I also add a link how to connect with mod Dept
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TechFreakDad
Good Citizen / Bon Citoyen

How do I know who a mod is?

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TechFreakDad
Good Citizen / Bon Citoyen

me no able log in at all. me need data add-on urgently


@SD08 wrote:

@will13am wrote:

Come on folks, lets not overstress what is held together with spit, glue and chewing gum.  Cat Tongue


@will13am

Don't forget duct tape.  That fixes everything.  Robot tongue


@SD08, I thought about include duct tape as well.  But then things would not be so fragile. 

SD08
Retired Oracle / Oracle Retraité

@will13am wrote:

Come on folks, lets not overstress what is held together with spit, glue and chewing gum.  Cat Tongue


@will13am

Don't forget duct tape.  That fixes everything.  Robot tongue

will13am
Oracle
Oracle

Come on folks, lets not overstress what is held together with spit, glue and chewing gum.  Cat Tongue

it takes a while for me to log in, but everything works fine

SD08
Retired Oracle / Oracle Retraité

I should add that the Plans and Add-ons page was the one page that returned an error when loading.

Canuck
Good Citizen / Bon Citoyen

Plan change page is errored for me,just when I needed it too. @MarieHelene_L @Shazia_K 

SD08
Retired Oracle / Oracle Retraité

@canucks4life

It just took me about a half minute to log in.  After I got in, some pages worked fine, but others were laggy.  Using Firefox on WIN7.

Samianauman
Mayor / Maire
Mines was kinda legging few days ago but seems pretty normal now
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