Self Serve

[chainsawcowboy]

Hi,

I just created my self service account. All seemed well and it brought me back to the login but when I log in it says my password is invalid when I wrote it down so I know it's correct. What should I do?

[softech · Accepted solution]

@chainsawcowboy  you might want to wait an hour and try again.  

[villellamcmeans]

@chainsawcowboy :Try the forgot password button.

[softech · Accepted solution]

@chainsawcowboy  you might want to wait an hour and try again.  

[Moderator_Team]

Hi!  I think your concern is understandable. In order to give you more personalized assistance, please send us a private message through the community.

[RosieR]

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@Moderator_Team wrote:

Hi!  I think your concern is understandable. In order to give you more personalized assistance, please send us a private message through the community.

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Hi @chainsawcowboy as per Moderator_Team reply above, here is how to send them a private message.

Two ways to contact the moderators:

• Faster way – Click the chat bubble at the bottom right of the page or click this link  >> type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
• Slower way – Send a private message to the Moderators_Team here.  You have to be logged in to your Community account for the link to work. 

It may take up to 48 hrs (faster response these days) to receive a reply from the moderators.  Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply. 

Please keep us posted.  thanks in advance

RosieR

[chainsawcowboy]

Thanks everybody for helping me out I just read all of your suggestions and was about to send a message to the moderators when I decided I would try to log in one more time. And what do you know it worked!

[darlicious]

@chainsawcowboy 

Well that was fast a moderator responding to your thread ( not that you needed them) and a community member resolving your issue all in exactly one hour!

Edit:

Well you got your answer in 8 minutes.....

[softech]

@chainsawcowboy Glad it all works out. 

Welcome to PM .. and enjoy. 

[RosieR]

@kathyliu806 - please remove your personal information as this is a public forum.  Click the 3-dots on top right of your post and click "Edit"

@computergeek541 HELP!!!