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Self Serve page not functioning

itadams
Great Neighbour / Super Voisin

When I try to access my account I get a blank page at https://selfserve.publicmobile.ca/ 

Any suggestions on how to access my account info? I'd like to add another phone to the account but having doubts if self serve is often non-functional

7 REPLIES 7

NoseyNick
Good Citizen / Bon Citoyen

Was down for me too, but seems to be up again now, yay!   🙂

mm80
Town Hero / Héro de la Ville

@itadams wrote:

Ha! Incognito worked.  Thanks!


That trick only works in some browsers. For other browsers, it's still a while screen and you have to wait for the site to work properly again. Chrome incognito is a work around but it's still a problem with Public Mobile's site.

mm80
Town Hero / Héro de la Ville

@Helpershelper wrote:

I was gonna say think on the bright side that a ton of people are activating their plans


Public self serve does this regularly. It's not because too many people are activating. It happens in the middle of the night too.

itadams
Great Neighbour / Super Voisin

Ha! Incognito worked.  Thanks!

Helpershelper
Town Hero / Héro de la Ville

I was gonna say think on the bright side that a ton of people are activating their plans

esjliv
Mayor / Maire

Hi @itadams ,

This can happen sometimes. Yes "The White Screen", I am getting it too.

Try opening it through an incognito tab. I just tried this, and it worked.

Helpershelper
Town Hero / Héro de la Ville

Unfortunately that’s all done online. They’re probably working on it to bring it back up.

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