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Good Citizen / Bon Citoyen

Re: Self-Serve is disabled

Yes when I call my number from another phone my vm kicks in so that is a good sign 🙂 and hopefully I will get a moderator to help sooner rather than later 🙂  hubby is really impatient, lol.

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Mayor / Maire

Re: Self-Serve is disabled

@nelliott17If you can get 611 via your phone, you can just go out and get a voucher and pay by 611.. that way you don't need to wait for the moderators to get the phone working again.

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Mayor / Maire

Re: Self-Serve is disabled

 @GinYVR  For the benefit of @nelliott17  and myself can you explain SIM jacking. I am especially interested as a recent victim of identity theft. I had to suspend my online banking for the third time as they were constantly getting verification codes sent to my voicemail and alternatively calling it from a private number or masked as my number. There have been multiple attempts to break into my voicemail to retrieve those codes.

 

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Good Citizen / Bon Citoyen

Re: Self-Serve is disabled

when I call *611 it says sorry we are unable to process your request.

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Mayor / Maire

Re: Self-Serve is disabled

@darliciousI rather not pollute the thread, since @nelliott17 wasn't affected. Wiki provides a good overview of what's invovled. https://en.wikipedia.org/wiki/SIM_swap_scam

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Mayor / Maire

Re: Self-Serve is disabled


@nelliott17 wrote:

I did that too about an hour ago 🙂


@nelliott17  You have internet access. Is there anyway someone could have access to you are your husband's personal information? To be on the safe side please go online and check your email, bank and credit card accounts to ensure they have not been tampered with. In my current situation if the identity thieves gain access to my phone or account they will have free reign. This is the only thing that has saved me so far....they had already made multiple attempts to access my email.

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Mayor / Maire

Re: Self-Serve is disabled

@nelliott17If that's the case, you will really need to wait for the moderators to get involved.

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Good Citizen / Bon Citoyen

Re: Self-Serve is disabled

I've already done that, my husband was a victim of identity theft a few years ago so we are both extremely vigilant where our info is concerned 🙂  Thank you, I do appreciate the info though.

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Mayor / Maire

Re: Self-Serve is disabled


@GinYVR wrote:

@darliciousI rather not pollute the thread, since @nelliott17 wasn't affected. Wiki provides a good overview of what's invovled. https://en.wikipedia.org/wiki/SIM_swap_scam


@GinYVR  Thank you will do.