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Self-Serve Portal Not Working

raghavgururajan
Good Citizen / Bon Citoyen

Hello Folks!

I am a new PM user. I just got my SIM and activated at the store. When I got back home and tried to access self-serve portal (https://selfserve.publicmobile.ca), all I got is blank page. I wanted to change my number. What can be the solution here?

Thank you!

Regards,

RG.

11 REPLIES 11

mariawilkerson
Good Citizen / Bon Citoyen

Try another browser (Exolorer or Safari). I wasn't seeing all of the options either.


@goldilock wrote:

@raghavgururajan 

Clear your browser's cache and restart your computer and try the self serve again

try private mode 

try another browser on a different device


None of that works.... site was still not responding...

 

but seems to be back up now...

 

someone must have tripped over the powercord and did not notice.  😕

goldilock
Model Citizen / Citoyen Modèle

@raghavgururajan 

Clear your browser's cache and restart your computer and try the self serve again

try private mode 

try another browser on a different device

jor123
Town Hero / Héro de la Ville

Still not loading for me.. 


@sulagok wrote:

It's back up and running now


It's back up and limping...more like. Robot wink

sulagok
Model Citizen / Citoyen Modèle

It's back up and running now

justinbeaudoin
Great Citizen / Super Citoyen

It's back up for me just now.

twlpc96
Good Citizen / Bon Citoyen
Me too Self Serve doesn't work. Meanwhile, try 611 on your phone to purchase addons. Worked for me for a U.S. data pass an hour ago.

justinbeaudoin
Great Citizen / Super Citoyen

It's down for me too... this has been a constant issue recently more than normal I find.

jor123
Town Hero / Héro de la Ville

It wasn't working for me this morning either. 

GinYVR
Mayor / Maire

@raghavgururajanThe website is just down for the moment.. hopefully they will restart it soon... so just have to be patient and wait.

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