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Self-Serve Just Keeps Refreshing - Can't Login

Bonbu
Great Neighbour / Super Voisin

I can't login to my Public Mobile account at all. I've tried on different browsers, on different devices but nothing works. Each time I login with my credentials the login page just refreshes. Nothing happens. No dialogue appears or anything. This is beyond frustrating. Does anyone know how to fix this?

4 REPLIES 4

gpixel
Mayor / Maire

@Bonbu if you have any adblockers try disabling them

@Bonbu  No issues at my end.

 

As suggested by @HALIMACS  clear your internet history and cache. Try. Also try in incognito mode.

 

Not sure what you need from your account but you can hear some stuff by calling 611.

HALIMACS
Mayor / Maire

Hi @Bonbu 

 

Try clearing cookies and cache.

 

Wait 30 minutes.

 

Then open incognito mode tab and try again.

 

 

EDIT:   Also, just checked my login, it worked.   So not a system-wide problem.

 

DDM69
Deputy Mayor / Adjoint au Maire

Try using Simon the chatbot and ask for a moderator to help you. Someone will find a solution for you and welcome to Public 😁2021-01-05 18_06_47-Self-Serve Just Keeps Refreshing - Can't Login - Community.png

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