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Great Neighbour / Super Voisin

SIM card not working

I have a phone that’s unlocked it’s iphone 6s it’s conpatible with public mobile not lost or stolen when I out SIM card in it says SIM card not compatible 

how do I fix my phone for this ? Have already called original company confirmed phone is unlocked now what?

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Great Citizen / Super Citoyen

Re: SIM card not working


@Colpitts87 wrote:

I have a phone that’s unlocked it’s iphone 6s it’s conpatible with public mobile not lost or stolen when I out SIM card in it says SIM card not compatible 

how do I fix my phone for this ? Have already called original company confirmed phone is unlocked now what?


There are two possibilities in this situation: a bad SIM card or the phone is still locked to the previous provider.

 

I would first try your Public Mobile SIM card in another phone to verify the SIM actually works.

 

Edit: Have you also tried rebooting the phone with the PM SIM in it? Sometimes Apple's unlocking server can behave oddly.

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Mayor / Maire

Re: SIM card not working

Try putting the sim in another phone.

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Mayor / Maire

Re: SIM card not working


@Colpitts87 wrote:

I have a phone that’s unlocked it’s iphone 6s it’s conpatible with public mobile not lost or stolen when I out SIM card in it says SIM card not compatible 

how do I fix my phone for this ? Have already called original company confirmed phone is unlocked now what?


@Colpitts87  Unfortunately you phone is still locked.

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Mayor / Maire

Re: SIM card not working

Stay Safe!

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Mayor / Maire

Re: SIM card not working

@Colpitts87If you are sure your phone is unlocked and you have the latest iOS, you do not need iTunes. You just need to make sure you are connected to a wifi network before you put in the SIM card as long as there is a network connection your phone will phone home to Apple to verify your lock status. Obviously if the activation process fails then your phone is not unlocked.

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Mayor / Maire

Re: SIM card not working

Stay Safe!