SIM card activation Failure but got charged by public mobile

[hiled]

I was trying to active my new SIM card but the activation didn't went through and public mobile charged my account already. I sent private message to fix it but no one reply. What can I do now? 

[Acekiller]

actually, the activiation may not have failed.  when i did mine, it said it failed, but activiation actually went through a couple hours later  before the mods had a chance to answer me.

[WearySky]

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@pakmode wrote:

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@Samianauman wrote:
Try this mean while
* clear your browser’s cache and restart your computer
* turn off any popup/ad blocker
* if you have a long name(s) enter short ones
* be sure your postal code is entered WITHOUT spaces
* choose any valid Canadian number that is not your own as “Alternate”
If nothing work

Wait for response from mod It's probably a system glitch since you already send a private msg you will be looked after soon by mod dept

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^ This ^

More often then not it's human error lol. 

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If the credit card was actually charged (as opposed to just an authorization without a capture, some banks don't show any difference between an auth and a capture), it's unlikely to be human error (PM's system shouldn't be setup such that an activation can fail due to mistyping something, but still charge the card)

[pakmode]

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@Samianauman wrote:
Try this mean while
* clear your browser’s cache and restart your computer
* turn off any popup/ad blocker
* if you have a long name(s) enter short ones
* be sure your postal code is entered WITHOUT spaces
* choose any valid Canadian number that is not your own as “Alternate”
If nothing work

Wait for response from mod It's probably a system glitch since you already send a private msg you will be looked after soon by mod dept

---

^ This ^

More often then not it's human error lol. 

[Shazia_K · Accepted solution]

Hello @hiled, 

I would request continuing the conversation in private in order to avoid any confusion and to get you going quickly. 

Thanks,

Shazia

[Samianauman]

Try this mean while
* clear your browser’s cache and restart your computer
* turn off any popup/ad blocker
* if you have a long name(s) enter short ones
* be sure your postal code is entered WITHOUT spaces
* choose any valid Canadian number that is not your own as “Alternate”
If nothing work

Wait for response from mod It's probably a system glitch since you already send a private msg you will be looked after soon by mod dept