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theblacklabel31
Good Citizen / Bon Citoyen

SIM ACTIVATION NOT WORKING

SIM ACTIVATION NOT WORKING

NDesai
Oracle

Re: SIM ACTIVATION NOT WORKING

@theblacklabel31 Can you describe what exactly is not working? Are you getting any error when you try to activate?

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

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theblacklabel31
Good Citizen / Bon Citoyen

Re: SIM ACTIVATION NOT WORKING

I CANT GET MY SIM ACCTIVATION

NDesai
Oracle

Re: SIM ACTIVATION NOT WORKING

@theblacklabel31 What happens when you go to https://activate.publicmobile.ca/? Enter your sim card and proceed with providing other info? 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

darlicious
Mayor / Maire

Re: SIM ACTIVATION NOT WORKING

@theblacklabel31 

If you have attempted to activate you must wait out the the 50 min session lock before you try again or you will get an error message when you enter the sim number again.

Re: SIM ACTIVATION NOT WORKING


@theblacklabel31 wrote:

SIM ACTIVATION NOT WORKING


Are you someone trying to become a new customer or are you trying replace your existing Public Mobile SIM card?

esjliv
Mayor / Maire

Re: SIM ACTIVATION NOT WORKING


@theblacklabel31 wrote:

I CANT GET MY SIM ACCTIVATION


@theblacklabel31 ,

 

If you are trying to activate a new SIM card/account, and you received an invalid SIM error, and your credit card was not charged, than after waiting 50 minutes for another attempt, make sure to:

  • clear your browser's cache or try a different browser
  • open a tab in incognito mode to complete the activation

 

IF you did complete the SIM activation, and your credit card was charged, and you are receiving a SIM error message,

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

*is your PHONE LOCKED?

Contact your previous provider to unlock it for you.

You will need your imei number, dial *#06# to get it.

 

 

 

HALIMACS
Mayor / Maire

Re: SIM ACTIVATION NOT WORKING

@theblacklabel31 

 

If you need help with activating, you can get live activation assistance during regular business hours here:

 

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

theblacklabel31
Good Citizen / Bon Citoyen

Re: SIM ACTIVATION NOT WORKING

not working still I put it on a new phone send me activation

z10user4
Mayor / Maire

Re: SIM ACTIVATION NOT WORKING

 @theblacklabel31 : Please fully describe what all you have done. It's rather hard for us to read your mind over these short sentences of very little information. Have you read the prior replies in this thread? Answer the questions or follow the suggestions.

Try translate.google.ca if there's a language matter.

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