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Great Neighbour / Super Voisin

Resetting password

Can the moderator please help reset my password? 

 

 

GR
Mayor / Maire

Re: Resetting password

@Bball4life   send them a message, click here!

https://publicmobile.ca.ada.support/chat/

Model Citizen / Citoyen Modèle

Re: Resetting password

Are you able to reset it here?

Great Neighbour / Super Voisin

Re: Resetting password

No the link doesn't work 

Model Citizen / Citoyen Modèle

Re: Resetting password

What kind of error message are you getting?

Thanks

Great Neighbour / Super Voisin

Re: Resetting password

ForgotPassword/OldPasswordNotValidContactAdmin

GR
Mayor / Maire

Re: Resetting password

Model Citizen / Citoyen Modèle

Re: Resetting password

if you cannot reset using "I forgot password" then your only option is to contact the Mod, you can use SIMon to open a ticket.

Mayor / Maire

Re: Resetting password

Creating a support ticket:
Explain your issue to SIMON, seen below:

SIMON

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Create a support ticket

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Great Neighbour / Super Voisin

Re: Resetting password

I have to add my new credit card I can't login to my account  I forgot my password