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Reset password

JPodmore
Great Neighbour / Super Voisin

This is painful,

I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.

Please help, there is no live person to talk to

10 REPLIES 10

@lingailiCommuicate with the Moderators by clicking on the lower right hand corner and type in rep.. and hopefully you guys can find a solution.


@lingaili wrote:

I lost both my account password and security question answer. what can I do?

Thanks


You'll need to submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

 

Type in 'rep', select 'contact us', then 'submit ticket' and follow the prompts to complete the ticket sumbission.

 

lingaili
Great Neighbour / Super Voisin

I lost both my account password and security question answer. what can I do?

Thanks


@JPodmore wrote:

Mine has been resolved now.

I guess they are really busy.


@JPodmore...glad to hear you got it resolved. How did you get it straight ? Did you use the Simon bot to create a ticket or did you contact a moderator ? Good info to have for future reference. TIA.


@JPodmore wrote:

Mine has been resolved now.

I guess they are really busy.


Good to hear:)

JPodmore
Great Neighbour / Super Voisin

Mine has been resolved now.

I guess they are really busy.

@JPodmoreand @serotoning  When chatting to SIMon type in 'rep', then select 'contact us', then 'submit ticket' and follow the rest of the prompts to complete the ticket submission.

serotoning
Great Neighbour / Super Voisin

I am having the exact same issue :,(

JPodmore
Great Neighbour / Super Voisin

Still going round and round in circles

Robot is asking if I am worried about public mobile shutting down

 

popping
Retired Oracle / Oracle Retraité

@JPodmore wrote:

This is painful,

I am trying to reset my password so I can access my account only I am not receiving the email that is being sent.

Please help, there is no live person to talk to


Password reset is not working.  Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

Need Help? Let's chat.