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kidfromchina
Great Neighbour / Super Voisin

Reset Password Error

I forgot my password, but when I try to reset my password, but it gives me the error message: "Oops! Something went wrong."

 

I managed to change my password for my Community account. I thought it would change my Self-Serve password as well, but it still doesn't allow me to log in.

 

Help!


Accepted Solutions
Dunkman
Oracle

Re: Reset Password Error

@kidfromchina 

The community account is different from phone self service account.  

 

Try a different web browser, clearing cache or incognito mode.  Chrome incognito works well.  If the reset function still does not work, you will need to contact moderator to reset password.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies
S--S
Model Citizen / Citoyen Modèle

Re: Reset Password Error

try it different browser internet

Dunkman
Oracle

Re: Reset Password Error

@kidfromchina 

The community account is different from phone self service account.  

 

Try a different web browser, clearing cache or incognito mode.  Chrome incognito works well.  If the reset function still does not work, you will need to contact moderator to reset password.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

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