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drakefield
Great Neighbour / Super Voisin

Refund for nonaccessible services

How to get a refund for US data that could not be accessed while in the States?


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iliketotalk
Mayor / Maire

Re: Refund for nonaccessible services


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iliketotalk
Mayor / Maire

Re: Refund for nonaccessible services

Triguy
Mayor / Maire

Re: Refund for nonaccessible services

PM is prepaid so usually there are no refunds but you could try to contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Did you purchase then add us roaming and does it show up under add-ons in your account ?

ShawnC13
Oracle

Re: Refund for nonaccessible services


@drakefield wrote:

How to get a refund for US data that could not be accessed while in the States?


Can you tell us a bit more about your problem?  Did you only purchase roaming data or did you have other add-ons purchased as well?  

Purchasing addons is a two-step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

RossN
Mayor / Maire

Re: Refund for nonaccessible services

@drakefield  hi buying an add on is a 2 step process,  is it possible that you didnt buy the add on and the money is still in your account check your data add on section see if the add on is there also check to see if money is still in your account if not then contact a moderator as was suggested above good luck!!

hairbag1
Mayor / Maire

Re: Refund for nonaccessible services


@RossN wrote:

@drakefield  hi buying an add on is a 2 step process,  is it possible that you didnt buy the add on and the money is still in your account check your data add on section see if the add on is there also check to see if money is still in your account if not then contact a moderator as was suggested above good luck!!


If the money is in Available Funds...it will be applied to future renewal, rather than a refund. PM philosphy is no refunds especially for customer errors.

For future reference, please read the valuable info provided above for directions to get the US add-ons you need.

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