09-07-2019 07:57 PM - edited 01-05-2022 06:56 AM
I activated a new line for my cousin a few hours ago, she wanted to share her referral code with her friends who will also be activating this weekend to take advantage of the 30 days free promo however her referral code is nowhere to be found.
Here are the terms of the promotions:
I don't see any mention of forfeiting the ability to have referrals and it even states that "This offer is stackable with other in-market promotions"
Anyone else encountered something similar?
Is there usually a delay before the referral code appears in the self-serve portal?
09-08-2019 06:42 PM
Whew....woohoo!
09-08-2019 06:36 PM
@Poogzley wrote:The referral code appeared! It seem like it just need a full 24 hour period to show up.
Nice that it showed up in time before the new account promos ends tonight
09-08-2019 06:35 PM
That's good news 😁
@Poogzley wrote:The referral code appeared! It seem like it just need a full 24 hour period to show up.
09-08-2019 06:33 PM
The referral code appeared! It seem like it just need a full 24 hour period to show up.
09-08-2019 05:08 PM
Have your cousin to have her friends sign up to claim the flash deal this weekend.
In referral section have your cousin's friends try to enter your cousin's email address registered to her account.
If that doesn't work and system does not accept that entry just have them proceed with signing up their account.
They can open a ticket with Moderators after they joined to request them to manually apply the referral bonus. They have done it after the fact for many people and considering you account have a screenshot showing that the referral section doesn't even show on your cousin's account it should not be an issue for the moderators to manually apply the referral bonus.
09-08-2019 05:08 PM
@Poogzley wrote:@DanielleMarie It is definitely a problem with her account. Her code is nowhere to be seen, when I log into my account on the same computer it shows up right away...
Oh sorry, I didn't realize you were actually with her and had used the same browser! I figured it was worth trying just to rule everything out, but yeah, it's obviously something wrong with her account. So very weird!
09-08-2019 04:58 PM
@DanielleMarie wrote:
@Poogzley wrote:[Update] Still not showing up, no news form the moderators either...
My friend finally got back to me today and his referral stuff is all there and fine. Definitely seems to be only an issue for your cousin. 😕
I'm assuming she already checked her browser settings and stuff? Javascript enabled, adblocking turned off, etc? Did she try a different browser? Clearing the cache or incognito mode like Luddite mentioned? It's worth trying anything and everything at this point.
I'd give a bit more time for the mods but I know there are only a few hours left. Worst case maybe her friends can sign up today with no referral and then once she has hers they can all contact the mods and try to get them added after the fact. It's a very weird situation and I'm hoping the mods will recognize that and allow adding the referrals afterwards.
I really hope the mods get back to her soon!
@DanielleMarie It is definitely a problem with her account. Her code is nowhere to be seen, when I log into my account on the same computer it shows up right away...
09-08-2019 04:45 PM
There is also a box for additional information when activating perhaps those friends when activating can add her phone number, community user name or email used for her account to reference when you present the issue to the moderators to address.
09-08-2019 04:33 PM
@Poogzley wrote:[Update] Still not showing up, no news form the moderators either...
My friend finally got back to me today and his referral stuff is all there and fine. Definitely seems to be only an issue for your cousin. 😕
I'm assuming she already checked her browser settings and stuff? Javascript enabled, adblocking turned off, etc? Did she try a different browser? Clearing the cache or incognito mode like Luddite mentioned? It's worth trying anything and everything at this point.
I'd give a bit more time for the mods but I know there are only a few hours left. Worst case maybe her friends can sign up today with no referral and then once she has hers they can all contact the mods and try to get them added after the fact. It's a very weird situation and I'm hoping the mods will recognize that and allow adding the referrals afterwards.
I really hope the mods get back to her soon!
09-08-2019 02:51 PM
09-08-2019 02:49 PM
@Poogzley wrote:[Update] Still not showing up, no news form the moderators either...
Saw an account created yesterday during the promo and they have their referral information box showing on the right side like other accounts
09-08-2019 02:36 PM
[Update] Still not showing up, no news form the moderators either...
09-07-2019 09:09 PM
@will13am wrote:Credits to the newly activated account take up to 72 hours. Credits to the referring party happen at renewal time. There have never been a promo that negates access to rewards. As long as the referring party's referral code was entered into the system during activation, the rewards will be issued. If the referral code was not entered during activation, the moderator team can be asked to add it after the fact by the owner of the new account.
The problem is this person doesn't even have a referral code to give out and they want to refer people during the flash sale.
@Poogzley I'm still waiting to hear back from my friend to see if he has the same issue, sorry. In the meantime it might just be best to get her to contact the mods. I hope this can be fixed in time for her to get the referrals!
09-07-2019 09:08 PM
@Poogzley Try the usual things for browser issues: clear cache, use incognitio mode, wait a couple of hours.
Sailing with PM is an adventure for some, unfortunately.
09-07-2019 09:02 PM
@DanielleMarie wrote:
@Poogzley wrote:Anyone else encountered something similar?
Is there usually a delay before the referral code appears in the self-serve portal?
I did some Googling and couldn't find anything similar; it just brings up posts of people not getting the credit, etc. I would say just wait it out but that sucks if she is trying to get people signed during this sale. The promo definitely doesn't mention you won't be able to refer so I hope it's not that. I'm going to ask my friend who just joined to see if he has the same issue.
Credits to the newly activated account take up to 72 hours. Credits to the referring party happen at renewal time. There have never been a promo that negates access to rewards. As long as the referring party's referral code was entered into the system during activation, the rewards will be issued. If the referral code was not entered during activation, the moderator team can be asked to add it after the fact by the owner of the new account.
09-07-2019 08:34 PM
Hmmm weird. Only thing that I could think of is maybe it takes time for the system to populate a new sign up. When people ask where there referral bonus is their told to wait up to 72 hours...Maybe when Public Mobile system updates each night then that section will become visible??
I'd check in a few hours but I understand it's crunch time to get those referrals in for the flash promo deal.
Probably best to open a ticket with Moderators to look into via SIMon the chat bot.
09-07-2019 08:18 PM
@Poogzley wrote:Anyone else encountered something similar?
Is there usually a delay before the referral code appears in the self-serve portal?
I did some Googling and couldn't find anything similar; it just brings up posts of people not getting the credit, etc. I would say just wait it out but that sucks if she is trying to get people signed during this sale. The promo definitely doesn't mention you won't be able to refer so I hope it's not that. I'm going to ask my friend who just joined to see if he has the same issue.
09-07-2019 08:11 PM - edited 09-07-2019 08:16 PM
09-07-2019 08:10 PM
How it looks on self serve account.
09-07-2019 08:06 PM - edited 09-07-2019 08:07 PM
She has to log into her self serve account..the referral code is on right hand side