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Good Citizen / Bon Citoyen

Public or Koodo customer service

I have been trying to reconnect my Koodo account and I noticed Public and Koodo have the same customer service number. How can I differentiate between them? 

 

PS I love Public, Koodo is an alternate from before. 


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Mayor / Maire

Re: Public or Koodo customer service

@CrazyFairy79 hi I just called it on my PM phone and it said welcome to koodo mobile Smiley Happy

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Deputy Mayor / Adjoint au Maire

Re: Public or Koodo customer service

@CrazyFairy79 hi PM doesn't have a number anymore it,s all online 

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Good Citizen / Bon Citoyen

Re: Public or Koodo customer service

OK, that's good to know. However I'm calling the Koodo help number and it says thank you for calling Public mobile.....and so on. Is it because Telus is the parent company and I'm calling from a Public phone?

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Mayor / Maire

Re: Public or Koodo customer service


@CrazyFairy79 wrote:

OK, that's good to know. However I'm calling the Koodo help number and it says thank you for calling Public mobile.....and so on. Is it because Telus is the parent company and I'm calling from a Public phone?


If you're referring to *611, that's an automated service that allows you to make basic account changes.

More info on PM support here: https://www.publicmobile.ca/en/bc/get-help/articles/get-support

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Mayor / Maire

Re: Public or Koodo customer service

@CrazyFairy79  That number is for Koodo only. For PM customer support you need to use Simon the bot by clicking on the ? Bottom of your page 

Edit: Dialing 611 from your PM device gives access to PM's IVR ststem. If you have a Koodo sim in your device and call 611 you will get Koodo's IVR system.

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Good Citizen / Bon Citoyen

Re: Public or Koodo customer service

@LovesToPM  I am referring to the Koodo self help number that says welcome to PM. 

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Good Citizen / Bon Citoyen

Re: Public or Koodo customer service

If someone else could try it, just for experiment sake? 1(866)9956636. 

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Mayor / Maire

Re: Public or Koodo customer service

@CrazyFairy79  here is the number  Koodo Mobile · Customer service
Koodo Mobile · Customer service
1 (866) 995-6636
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Good Citizen / Bon Citoyen

Re: Public or Koodo customer service

Thank you @RossN  but I just tried calling that....welcome to PM 😕

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Good Citizen / Bon Citoyen

Re: Public or Koodo customer service

Has anyone tried calling the 1-866 number for Koodo from their PM phone? 

I'm not dialing #611