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Great Citizen / Super Citoyen

Re: Public Mobile SMS Notifications

Great and useful information - thank you.


@Moid_I wrote:

From time to time you may see some text messages we’ve sent related to your Public Mobile account and services. These messages are designed to help you better manage your account, inform you of service updates, and keep you up to date on exclusive customer offers. These messages will be sent from either 611, or a 4 digit short code (example: 5073)

 

Below you will find some examples of text messages you may receive: 

 

Scenario Description

English

AutoPay cannot be processed:

 

*Time of price plan renewal if Auto Top up fails

Public Mobile here. Sorry, we weren't able to process you AutoPay renewal. Visit publicmobile.ca/selfserve to make a payment or update your information.

Payment reminder

 

SMS sent 1 day before Price plan renewal

Public Mobile here. Your payment is due tomorrow & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserve

Payment reminder

 

* SMS sent 3 day  charging Price plan fee

Public Mobile here. Just a heads up, your payment is due on (Billing Date). If you're on AutoPay or have already paid, please ignore this message.

Payment not received/Plan not renewed:

Public Mobile here. Sorry your plan did not renew because we did not receive your payment. Make a payment at publicmobile.ca/selfserve.

Payment received/Plan renewed

Public Mobile here. Thank you for your payment. Your plan has been renewed for another 30 days. Now we can keep the conversation going.

Payment Voucher successfully applied to account:

Public Mobile here. Your payment has been successfully added to your account.

Credit Card Expiry notification

 

*Message sent 15 days and 7 days before cc Expiry

Public Mobile here. REMINDER: The credit card on your account expires at the end of this month. Visit PublicMobile.ca/SelfServe to update your card details

Reward successfully applied to account

 

Public Mobile here. You've earned Rewards and they've been added to your account. Get the details at publicmobile.ca/selfserve in the 'Payment History' tab

Received if someone tries to text you and you don’t subscribe to a text plan:

Sorry, your current plan does not include text messaging. To update your plan to include texting and for info about your account visit selfserve.publicmobile.ca

Received if someone tries to text you and you don’t subscribe to a text plan:

You have been sent a text but you need to have texting in your plan to receive it. Go to selfserve.publicmobile.ca for info about your account. Public Mobile

Received if you attempt to send a text outside of Canada and do not subscribe to an International Text Plan

Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time.

Warning Notification: 10 minutes remaining in international long distance Add-on:

Public Mobile here. You have 10 minutes left in your long distance add-on. Go to publicmobile.ca/selfserve for more options.

Warning Notification: 95% of data allotment has been used

Public Mobile here. You have used 95% of the data included in your service. Go to publicmobile.ca/selfserve for more options.

Warning Notification: 75% of data allotment has been used

Public Mobile here. You have used 75% of the data included in your service. Go to publicmobile.ca/selfserve for more options.

Warning Notification: all long distance Add-on minutes have been used

Public Mobile here. You have no more minutes left on your Long Distance Add-on. Get another Add-on by dialing *611.

Notification: PIN has been changed:

Your new PIN is ( New Pin).

 


 

Great Neighbour / Super Voisin

Re: Public Mobile SMS Notifications

Not everyone feels like they don’t need the reminders , maybe a push of an acceptance to all mobile users on the network with the message “ reply yes to opt for future updates “ or reply no to opt out of future communication messages “ just a thought ?!