@Keeshond_guy wrote:
Absolute new guy here, my apologies if this is a dead simple question and I mssed the answer in the knowledgebase.
I have set up my PM account and filled out the information to port my existing number from my Speakout account. The Speakout account is still active. Shortly after filling everything out I received a text from PM saying "to complete your request to move to . . . " Following he link I have gone to Publicmobile.ca but could not find the field to complete the SIm & Activation online form. I thought I had already filled this out when I created the account. I've looked in my account details but cannot see a field where I can complete or edit the information I entered for porting the number. Could someone point me in the right direction? Thank you.
Ports from SpeakOut can be trickier because SpeakOut doesn't have account numbers. For some people the phone number has worked as account number, I was instructed by the SpeakOut rep to use IMEI and PIN (confirm with them what they have in file!)
At this point, however, you need help from the moderators to resubmit the port request. Use the link provided by @RossN
