Previous accout

[mfernandez]

Hello,

I am trying to retrieve my email account however it is saying that it has been disabled. Can you please assist me with this. Is there an email or phone number I can reach you to communicate directly.

Thank you!

[gblackma]

@mfernandez if its been more than 90 days your account is gone, and you have to start over. Here's 4 articles on activation and porting and the Refer a friend reward  if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

If it hasn't been 90 days.Contact the moderators directly through private message here ask them to look into your account and for a temporary password 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe. 

[geopublic]

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@mfernandez wrote:

Hello,

I am trying to retrieve my email account however it is saying that it has been disabled. Can you please assist me with this. Is there an email or phone number I can reach you to communicate directly.

Thank you!

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@mfernandez  Did somebody port out your number? Is you phone currently not working?

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Daps]

@mfernandezDo you have an active account? If your PM account expired more than 90 days ago, it has been closed and your SIM is no longer functional. You would need to activate a new SIM and register with a new email address.

[Anonymous]

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@mfernandez wrote:

Hello,

I am trying to retrieve my email account however it is saying that it has been disabled. Can you please assist me with this. Is there an email or phone number I can reach you to communicate directly.

Thank you!

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Public Mobile doesn't provide email accounts. Public Mobile doesn't communicate by email or phone number. Just via the chatbot or private messaging.

What exactly are you trying to accomplish?