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Great Citizen / Super Citoyen

Porting one number from multi-line account

Want to port a number from a Fido account that has two active numbers on it.  The account name is different from the names associated with either of the numbers. Each number has a different name associated with it. So 1 Fido account, three names, two phone numbers. Which name do I use in my porting request "Name on Old Service Provider account:"

Re: Porting one number from multi-line account

@jimbobs, use the name of the account payer (holder).

 

Use the phone number of the line you wish to port.

 

Make sure you turn on the "I am authorized" tick box first.

Retraité / Retired

Re: Porting one number from multi-line account

hey @jimbobs,

 

please use the account number + name associated to the number you want to port as mentioned by @stonechucker and everything should go through smoothly! Smiley Happy

 

Let us know if you have any other questions.

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Great Citizen / Super Citoyen

Re: Porting one number from multi-line account

Seems like two contradictory responses so far:

 

@stonechucker said use the account name

@Mary_M said use the name associated with the number.

 

Re: Porting one number from multi-line account


@jimbobs wrote:

Seems like two contradictory responses so far:

 

@stonechucker said use the account name

@Mary_M said use the name associated with the number.

 


Go with Mary_M's answer.  Mary is a staff member, I am not.

 

Great Citizen / Super Citoyen

Re: Porting one number from multi-line account

So I had gone ahead with @stonechucker suggestion before getting @Mary_M response.  An hour later, I received text saying port was successful.

 

To recap, I used the Account Holder name rather than the name associated with the number to be ported.

Re: Porting one number from multi-line account

Thanks for the follow up on this @jimbobs.  I was pretty sure I told you correctly, but @Mary_M is always right, as she is a moderator here.

 

Happy to read it worked out.  Welcome to Public Mobile.

Mayor / Maire

Re: Porting one number from multi-line account


@jimbobs wrote:

So I had gone ahead with @stonechucker suggestion before getting @Mary_M response.  An hour later, I received text saying port was successful.

 

To recap, I used the Account Holder name rather than the name associated with the number to be ported.


@jimbobs sorry I wish I had seen this thread earlier, I could have given you the definitive answer since I personally did this exact scenario a week and a half ago.  I have an account in my name [EDIT: at Fido] that had a mobile phone plan for my mom (with her name on that line) that I needed to port to PM.  I went with my own name (as the account holder) and it was correct since my port completed about a half hour later.  I'm glad you went with @stonechucker 's suggestion, as it was the correct one.


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Great Citizen / Super Citoyen

Re: Porting one number from multi-line account

Tks. All is well that ends well!

 

Just to wrap up this story, within hours of porting out from Fido, they start calling me to talk about their "amazing offers". Needless to say, there is nothing amazing about them at all.

Mayor / Maire

Re: Porting one number from multi-line account


@jimbobs wrote:

Tks. All is well that ends well!

 

Just to wrap up this story, within hours of porting out from Fido, they start calling me to talk about their "amazing offers". Needless to say, there is nothing amazing about them at all.


@jimbobs interesting, to the best of my knowledge, my mother (the line user) hasn't heard anything from Fido since porting.  On Friday I received the Koodo home phone adapter I ordered and ported out her Fido home phone to Koodo as well.  Now all I have left at Fido is my tablet plan, which I will also likely cancel in the very near future.  EDIT: once I do that, the account will close as it's the last service remaining on it; maybe I will hear from them after that.


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