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Good Citizen / Bon Citoyen

Porting from Speakout

I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.

Could you please help me.

Thanks

Great Citizen / Super Citoyen

Re: Porting from Speakout

Good Citizen / Bon Citoyen

Re: Porting from Speakout

Thanks, I'll try. 

Model Citizen / Citoyen Modèle

Re: Porting from Speakout


@tetrinh wrote:

I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.

Could you please help me.

Thanks


Did see Public Mobile show up on your phone? Login your self service account, if your account is activated, then it is completely.  

Well come to PM.

Good Citizen / Bon Citoyen

Re: Porting from Speakout

Thanks  kelvarnsen

 

But when I go there it ask me to register again  

Good Citizen / Bon Citoyen

Re: Porting from Speakout


@hycm53 wrote:

@tetrinh wrote:

I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.

Could you please help me.

Thanks


Did see Public Mobile show up on your phone? Login your self service account, if your account is activated, then it is completely.  

Well come to PM.


Thanks for your reply.

Yes, PM show up on my phone and when I used that phone to call my home phone the ported speakout number display but I couldn't call back my cell phone. 

Oracle

Re: Porting from Speakout

@tetrinh, number ports can take some time to complete.  I suggest allowing a couple of hours at least.  Do not attempt a second activation.  You should be able to login to your self serve account and do any account changes from there. 

Model Citizen / Citoyen Modèle

Re: Porting from Speakout


@tetrinh wrote:

I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.

Could you please help me.

Thanks


Speak out ports usually fail because of not having a proper Account Number, Chances are your failed too.  With speak out I highly recommend using the last IMEI number that was Active on the Speak out network 

Model Citizen / Citoyen Modèle

Re: Porting from Speakout


@tetrinh wrote:

Thanks  kelvarnsen

 

But when I go there it ask me to register again  


@tetrinh  Click here to contact Public Mobile and provide the correct info either PIN or IMEI. 

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

 

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Re: Porting from Speakout


@tetrinh wrote:

I ported my number from speakout around 1 hour ago and got the message from PM saying that I have to complete the SIM & activcation form but I can't find where it is.

Could you please help me.

Thanks


As @will13am was saying, the activation site is of no use because you have already activated your service.

 

That message is a generic text message that Public sends out whenever a number porting request has failed/has been rejected.  That text message contains incorrect informatin as there is no such contact us sim activation form.

 

You'll want to make sure that you have the proper IMEI and account PIN from your Speakout Wireless account.  If in doubt, contact Speakout about this.

 

After confirming your Speakout Wireless account information, the only way to get this porting issue fixed is to send a private message to Moderator_Team, which can be done by clicking on this link that was also mentioned earlier: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437