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Good Citizen / Bon Citoyen

Re: Porting from Koodo, simply says not eligible

Thanks for the feedback everyone.  I have private messaged the mods.  I really wish from a user interface stand out the self serve system was able to provide more useful error messages 

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Mayor / Maire

Re: Porting from Koodo, simply says not eligible


@ramathorn11 wrote:

Well I have phoned Koodo 3 times and talked to reps in person at kiosks.  They assure me PM has to do this. I am completely lost at this point.


@ramathorn11  Because Koodo and Public Mobile share the same backed system your port needs to be done by Public Mobile by sending a message with the Koodo account number, name on account and Koodo number to the moderator team. If you are currently activating your PM sim just pick a temp PM number and message the moderator after completing the activation. Do not close out your Koodo account as it must remain active for the port to complete.

 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

 

In the meantime just continue to use your Kood soim until it stops working. Once this is done just insert your PM and you should be good to go.

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Oracle

Re: Porting from Koodo, simply says not eligible


@ramathorn11 wrote:

Thanks for the feedback everyone.  I have private messaged the mods.  I really wish from a user interface stand out the self serve system was able to provide more useful error messages 


We do too. Most people are not going to read through this whole article to find that "fine" print describing porting from Koodo. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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Good Citizen / Bon Citoyen

Re: Porting from Koodo, simply says not eligible

I haven't received anything from the mods yet.  How long does this take usually?

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Mayor / Maire

Re: Porting from Koodo, simply says not eligible

@ramathorn11 hi it usually takes between 2 to 48 hours how long you been waiting?

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Mayor / Maire

Re: Porting from Koodo, simply says not eligible

It usually takes 48 - 72 hours for a mderator response depending on workload.

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Good Citizen / Bon Citoyen

Re: Porting from Koodo, simply says not eligible

Yes things are fixed now after a moderator intervened and supported me.  I'm happy now!  🙂

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Great Neighbour / Super Voisin

Re: Porting from Koodo, simply says not eligible

My wife has switched from Koodo to PM last week with some simple steps by herself and It worked perfectly. Great Public Mobile

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