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Good Citizen / Bon Citoyen

Porter phone # now nothing works!! Please help!

I tried to port my old phone number and it did not work, now I can not text or call.. I am trying to just switch back to a normal public mobile phone number but it says my request failed.. now I am stuck and apparently I need to wait 30 days to change my # again. PLEASE HELP!!!

 

TIA


Accepted Solutions
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Mayor / Maire

Re: Porter phone # now nothing works!! Please help!


@robbiemackay22 wrote:

It was, yes.

thank you I will message a moderator now 


At least to stop the port and set a new temporary number. Then when the other service is active, attempt the port again.

View solution in original post


All Replies
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Town Hero / Héro de la Ville

Re: Porter phone # now nothing works!! Please help!

@robbiemackay22 

Doesyor sim from previous carrier still work?

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Good Citizen / Bon Citoyen

Re: Porter phone # now nothing works!! Please help!

No it doesn’t the phone # I tried porting was recently suspended by Rogers, it will allow to me make out going calls with the public mobile sim but not receive calls or send/receive texts

the # I ported shows up when I make outgoing calls

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Town Hero / Héro de la Ville

Re: Porter phone # now nothing works!! Please help!

@robbiemackay22 

When did you port?..the process insnt instant

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Town Hero / Héro de la Ville

Re: Porter phone # now nothing works!! Please help!

  • How long has your ported number not been working?
    • Less than 6 hours: Wait. Be patient.
    • More than 6 hours: Continue
  • Does your previous SIM still work? Is your phone (previously) locked?
    • Yes: Check with your previous carrier
    • No: Continue
  • Were you with Rogers/Fido/Chatr and your phone only supports 2G?
    • Yes: Buy a new phone
    • No: Continue

Ask a moderator (Can take up to 48 hrs, 1 message at a time).

You may attempt the lost & found trick, no guarantees.

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Good Citizen / Bon Citoyen

Re: Porter phone # now nothing works!! Please help!

About an hour ago now, I received a text from

public mobile almost instantly after trying.

 

”Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.”

Highlighted
Mayor / Maire

Re: Porter phone # now nothing works!! Please help!


@robbiemackay22 wrote:

No it doesn’t the phone # I tried porting was recently suspended by Rogers, it will allow to me make out going calls with the public mobile sim but not receive calls or send/receive texts

the # I ported shows up when I make outgoing calls



Rule #3...the originating service needs to be active.

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Good Citizen / Bon Citoyen

Re: Porter phone # now nothing works!! Please help!

I wasn’t sure.. I should’ve checked in to that before trying 😕 

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Town Hero / Héro de la Ville

Re: Porter phone # now nothing works!! Please help!

@robbiemackay22 

Was the rogersnumber suspended befor you tried to port?..anyhow looks like you will have to message a moderator...link in @austinhuang post

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Good Citizen / Bon Citoyen

Re: Porter phone # now nothing works!! Please help!

It was, yes.

thank you I will message a moderator now 

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