Hey, it’s Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transfer, no action is required. If you did not make this request, please immediately open our chatbot ... and type in “unauthorized port”. This will put you in touch with our moderator team.
It's something, I guess.
I would prefer you were required to type "authorize port" within a certain timeframe (maybe 24 hours?) to permit the port, while no response would dismiss and abort the request. Because if you made the port request yourself then you'd have been instructed to wait for this message, if you didn't make the port request then you have no reason to expect this message and you're not obligated to hover near your inbox looking for intruder warnings. As in, number will not port unless you take action, mere inaction will disallow it. What happens if your phone isn't on the network when the message arrives, what happens if you just can't/won't check your messages until long afterwards - your lack of response is enough to approve and authorize the port?
I would also prefer communicating through Self-Serve. Not through stupid Simon bot. Anyone can chat with the bot, he's available to babble to the whole world, he'll even babble with other bots. But only someone with your Self-Serve password can login to your Self-Serve account. It's not failproof, of course, but the acount security layer is already there so why not actually use it for account-related things?
