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Great Neighbour / Super Voisin

Port Number from kodoo

Hi,

I'm trying to port my number from kodoo and I keep getting this message:

 

Your Old Service Provider rejected your transfer request. Common mistakes:

  •   • Account Number doesn’t match Old Service Provider records
  •   • Equipment Serial Number doesn’t match Old Service Provider records
  •   • Security PIN doesn’t match Old Service Provider records
  •   • Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
  •   • Did not check the “I am authorized…” checkbox
    • Please review and correct your entries, and click “Submit”

My kodoo account is still active and working.  I inserted my new PM SIM card in my phone and it seems to work fine. I can make calls and send and receive texts.

 

I called kodoo and they said there is no problem on thier end. I should contact PM and get help.

So here I am.

 

Help, please.

Deputy Mayor / Adjoint au Maire

Re: Port Number from kodoo

hi..

 

 

you would have to send a private message to one of the moderators....details on how to do that can be found here:

 

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

 

 

if you try to port koodo post pay service details on how to do that can also be found in this forum..

 

if you try to port koodo pre-paid you will need a moderator assistance

 

cheers

Wa
Great Citizen / Super Citoyen

Re: Port Number from kodoo

Hello Thanks to post a thread so community can help you. Just to sort out the things to help in a better way. You mean your both sims aare working fine, and you want to port your number from Koodo to Public Mobile is it right??

Good Citizen / Bon Citoyen

Re: Port Number from kodoo

Hi,

 

Definitely contact them via private email.

Send an email using the "Get Help" Menu

Follow the menu 

 

good luck

 

 

 

 

 

Model Citizen / Citoyen Modèle

Re: Port Number from kodoo

Read this post, follow the instructionon what information to include and how to send a private message.

 

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

 

 

Model Citizen / Citoyen Modèle

Re: Port Number from kodoo

If you want to try the port again, - Tick the I am authorized box first, only use the account #, do not use IMEI, do not use PIN and use an alternate phone number that is not the number you are trying to port.

 

 

Great Neighbour / Super Voisin

Re: Port Number from kodoo

Yes, that is right.

Wa
Great Citizen / Super Citoyen

Re: Port Number from kodoo

Call Telus ask them to send a request for port out your number to koodo
jib
Great Neighbour / Super Voisin

Re: Port Number from kodoo

I'm trying to transfer my old phone number over from Koodo. I keep getting that my Old Service Provider rejected the transfer. I'm 100% sure all of my info is correct. What do I do?

Tags (1)
Retraité / Retired

Re: Port Number from kodoo

Hey @jib

 

Sorry to hear about this, 

 

Can you please send me a private message with

 

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.