12-24-2017 06:25 AM - edited 01-04-2022 03:10 PM
Hi, I am traveling abroad and I need my phone unlocked asap please.
IMEI xxxxxxxxxxxxxxxxxxx
Samsung Galaxy A5 2017
Thanks
12-24-2017 01:25 PM
You may need able to get the unlock code in a few minutes by using the Samsung chat feature on the Samsung Canada website.
12-24-2017 11:20 AM
You can also try unlockmydevice.ca
There is a fee to pay depending on phone brand, carrier and model of the phone. They will email you the unlock code with instructions.
However, since devices are to be unlocked free of charge effective December 1, 2017 as mandated by the CRTC, the best way is to first contact your carrier that the phone is locked to and asked them to provide you with the unlock code.
12-24-2017 10:11 AM
You should also remove your IMEI from the community just in case!
12-24-2017 08:09 AM
@lucnbernier, which carrier supplied this phone. Generally, it's easiest to go right back to the source for unlocking. I think that Public Mobile will be able to unlock Telus and Koodo phones. If your phone is from the Telus family, you will need to send a private message to the moderator team. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck.
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...