cancel
Showing results for 
Search instead for 
Did you mean: 

Please Help! My phone was stolen! I don't know what to do.

woodlandnicole
Great Neighbour / Super Voisin

Please help, my phone was stolen at work, and I don't know what to do. @CS_Agent
1. My phone was stolen and I do not have a self-serve public mobile account for it, so I am unable to login into it and click that it was stolen, I am unable to suspend it, or transfer the number to my new phone. 
2. My phone was unlocked..is it possible to erase it to factory setting remotely?

Thank you so much for any help in advance!!

9 REPLIES 9


@woodlandnicole wrote:

I am thinking I forgot the email and password combination. but i have 4 possible emails I could have used...it just tells me that my email and password are incorrect, but I don't know which one, or if it's both.


OK, then make sure you add that to your request of the moderators. You will need access to your account in order to remove the suspension and switch SIMs.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

mimmo
Retired Oracle / Oracle Retraité

try the forgot password feature to discover the email you used.  if its an invalid email it will tell you.  that way  you can tleast find teh correct email.

 

with that you can ask teh mods to reset yoru password.

woodlandnicole
Great Neighbour / Super Voisin

I am thinking I forgot the email and password combination. but i have 4 possible emails I could have used...it just tells me that my email and password are incorrect, but I don't know which one, or if it's both.

woodlandnicole
Great Neighbour / Super Voisin

A samsung galaxy s5

Luddite
Oracle
Oracle

@woodlandnicole It is impossible to have phone service with Publc Mobile without an account. What do you mean by that?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

mimmo
Retired Oracle / Oracle Retraité

both android and iphone have ways yo remotly locking and reseting phones.  

 

for android start here https://myaccount.google.com/find-your-phone 

 

for your account and such onlythe mods can help you.  good luck

pakmode
Deputy Mayor / Adjoint au Maire

What kind of phone was it @woodlandnicole ?

 

There are some apps that could be used to remotely wipe if you had set it up on Apple or Android. 

 

Did your phone have a screen or pin lock as well or was it open?

 

neatooo
Model Citizen / Citoyen Modèle

You can buy a sim from walmart or wow mobile, or order online (will take longer to get it). Then you can add the new sim to your account and that will disable your previous sim. Please contact the mods. Please include sim#, phone#, email used during activation, and detailed description of what happened.

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Contacting mods (details):
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

How to send a private message:
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

torontokris
Town Hero / Héro de la Ville

send a PM to the @CS_Agent with your information (phone number etc).

 

 

Need Help? Let's chat.