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Plan suspended but paid

ErinScott1985
Great Neighbour / Super Voisin

i placed $80 dollars on my phone on April 11th plan only cost $64 and has worked fine for the last few days. I woke up this morning and my account has been suspended and shouldnt be until may 10th . Also unable to contact community moderator ...please help

10 REPLIES 10

honrie
Good Citizen / Bon Citoyen

Still no response.....

TheOldVR
Deputy Mayor / Adjoint au Maire

@ErinScott1985 wrote:

Did they go out of business and take our money with them?


I highly doubt this is the case.... please hang in there as we all home that the PM peeps are already working on a fix....

Chantellemax
Great Citizen / Super Citoyen

Hope not

ErinScott1985
Great Neighbour / Super Voisin

Did they go out of business and take our money with them?

mike_menapace66
Good Citizen / Bon Citoyen

same here its not even the end of the month yet what gives ?

TheOldVR
Deputy Mayor / Adjoint au Maire

 

Common reported issue right now, hopefully PM is on it.

 

Suggest you message a MOD directly just to ensure you are in queue for help...

 

Hope things work out for you ...

Chantellemax
Great Citizen / Super Citoyen

This has happened to me as well

honrie
Good Citizen / Bon Citoyen

I have not yet recieved an answer from merator... how long does it take?

 

mh1983
Deputy Mayor / Adjoint au Maire

Happening to a lot of people, sadly. No response from PM yet.

honrie
Good Citizen / Bon Citoyen

this happened to me too today

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