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Good Citizen / Bon Citoyen

Plan renewal

Is it possible to renew your plan before the renewal date? I would like to know if we can pay for the plan earlier to get the services of that  new plan instead of waiting for the due date.

 


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Mayor / Maire

Re: Plan renewal


@Sing0763 wrote:

Is it possible to renew your plan before the renewal date? I would like to know if we can pay for the plan earlier to get the services of that  new plan instead of waiting for the due date.

 


Yes, you can change to your new plan early using self-serve online before your renewal date.

Please note that there is no refund of the unused days of your current plan.

View solution in original post


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Mayor / Maire

Re: Plan renewal


@Sing0763 wrote:

Is it possible to renew your plan before the renewal date? I would like to know if we can pay for the plan earlier to get the services of that  new plan instead of waiting for the due date.

 


Yes, you can change to your new plan early using self-serve online before your renewal date.

Please note that there is no refund of the unused days of your current plan.

View solution in original post

Highlighted
Mayor / Maire

Re: Plan renewal

@Sing0763 , if you want to change to a higher plan, you can do so through self serve. If you want to renew the same plan, you must go through @Moderator_Team .

 

Creating a support ticket:
Explain your issue to SIMON, seen below:

simon.PNG

Use as few words as possible to allow the BOT to understand (renew plan early). Answer his questions until you get here:

submit_ticket.PNG

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Plan renewal

If you renew early before plan renewal date, you will not get a refund for any unused minutes or data. PM  is a prepaid carrier.

Highlighted
Mayor / Maire

Re: Plan renewal


@Sing0763 wrote:

Is it possible to renew your plan before the renewal date? I would like to know if we can pay for the plan earlier to get the services of that  new plan instead of waiting for the due date.

 


@Sing0763  The correct answer to your question has been posted by @ChuckYeah . You can change your current plan now to a different one thru self serve but you cannot renew your current plan now without asking the moderators to do it for you.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Plan renewal


@PAULRANG18 wrote:

If you renew early before plan renewal date, you will not get a refund for any unused minutes or data. PM  is a prepaid carrier.


What does Public Mobile being a Prepaid Carrier has anything to do with it? 

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