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Great Citizen / Super Citoyen

Plan renewal

Hi I can't renew my plan, my credit card had a possible fraud alert so that card was cancelled and now I have a new card but it will not accept my new card when I fill in the new credit card details, help please, i need phone, I'am on auto pay

GR
Mayor / Maire

Re: Plan renewal

When Is your plan due? If it's only in a few days you can go buy a voucher at alot of retailers and put it on your account until you have the credit card sorted out!   Also when you put your address for the credit card don't put anything for app number and make sure you put the correct address as is on the card 

Model Citizen / Citoyen Modèle

Re: Plan renewal

You my to have to first remove your old CC number from autopay and then add your new number.

Great Citizen / Super Citoyen

Re: Plan renewal

I just selected replace card because remove said it would cancel my auto-pay all together. I could remove my old card and start a new auto pay plan, will my rewards from auto-pay be honored? Thanks

Mayor / Maire

Re: Plan renewal

@Felixbthe1 

Website is finicky.  

 

Trying a different webbrowser, clearing cache or incognito mode.  Chrome incongito works well.  

 

Make sure that the billing address is exactly the same as your credit card billing address.  

Great Citizen / Super Citoyen

Re: Plan renewal

I guess it was due today cause i gotta no service

Great Citizen / Super Citoyen

Re: Plan renewal

Thanks, will try your suggestions

Model Citizen / Citoyen Modèle

Re: Plan renewal

Auto pay will be honored when new CC card number entered and old CC removed

Mayor / Maire

Re: Plan renewal


@Felixbthe1 wrote:

I just selected replace card because remove said it would cancel my auto-pay all together. I could remove my old card and start a new auto pay plan, will my rewards from auto-pay be honored? Thanks


@Felixbthe1 If the new card was a replacement from the same bank then replace card was the correct choice. Sounds like the PM system triggered a security lock on your account so it must be cleared by the moderator. Best to contact them with updated info and they will make the change for you. In the meantime a voucher or a top-up is the way to go to get up and running.

Highlighted
Great Citizen / Super Citoyen

Re: Plan renewal

Still cannot renew my plan with my new credit card, does anyone have a link to a moderator, thank you.