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yyd27
Great Neighbour / Super Voisin

Plan not working

@CS_Agent 

My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment should have been made. 

Please advise what to do.

krazykiwi
Mayor / Maire

Re: Plan not working


@yyd27 wrote:

@CS_Agent 

My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment should have been made. 

Please advise what to do.


Hi, Try this.

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

justinbeaudoin
Great Citizen / Super Citoyen

Re: Plan not working

Great idea to suspend and reactivate. That should trigger things again.

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