Sorry to hear about the difficulty. There's no bill, though; you prepay for a service (whereas a service with a bill is "postpaid"). Can you let us know what you see on your self serve page? What plan is there? Does the account show as active? Renewal date? etc etc.
Why is my phone suspended when I just paid on April 10th 2019? I am so upset right now. No one is responding to this matter. I need my service today. There is no one to contact directly and I'm not getting any answers. How frustrating! I haven't changed anything to my plan. I've been with public mobile for so long but I think I have to switch to another provider now. This company is totally unreliable.
@Tash143 It looks like you are also affected with the new glitch in the system. I have alerted the team of this issue. Hopefully they resolve it soon.
I pay for my moms phone every month as automatic withdrawal the money came out of my account like it always does on the 10th of the month and today randomly she went to call somone and its saying her account is suspended. I already paid for the month and shouldn't be paying again until the 10th of may! Also I cannot even log in to her account online it never works.
I have the same situation paid on the 12th cut today the 23rd saying i dont have credit on the account meanwhile i techinically have till the 12th of may...i was force to buy a 45 dollar credit just to use my service again as i need it for for purposes.