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Mayor / Maire

Re: Plan deactivated


@Sonara wrote:

Thanks for all ur help. Hope I could still use this credit😔


As long as you stay here then it will draw from that credit for each renewal.

Great Neighbour / Super Voisin

Re: Plan deactivated

 
Great Neighbour / Super Voisin

Re: Plan deactivated

@Moderator_Team Hello my phone was lost or possibly stolen so I deactivated my account and ordered a new sim I have registered and switched the new sim on my account but it says my account has 22$ bill on it that must be paid by March 10,2019 or I’ll lose my phone number. I attempted to pay but it won’t let me press submit to sumbit the payment please help. I cannot dial 611 it won't go through.

Mayor / Maire

Re: Plan deactivated

Hey @Valhafting.  Sorry to hear about the phone.  When was your plan renewal date?  Was your plan suspended when you reported it lost/stolen?  Is your account currently showng suspended?

You mention that you need to pay $22 by March 10 or you'll lose your money.  I don't understand what you mean.  Do you have an account balance of $22?

Great Neighbour / Super Voisin

Re: Plan deactivated

@abTest sorry  i meant to say that i would lose my phone number if i dont pay by march 10th. i am trying to submit payment but unable. since i have a new sim card that is not activated i cannot dial 611 to pay either

 

thanks