if the funds are greater than plan cost try the lost stolen trick. else top up to needed funds then see what happens.
edit: can you post a screenshot of payment history. there was some strange activity yesterday renewals seemed to charge 2x$10 fees but not continue. still i reccomend topping up then seeeing what happens
My husband registered our number online. But could not get into my number to do it online. His number alway show up in our online access