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Good Citizen / Bon Citoyen

Plan deactivated

I still have $32 in my account, won't able to reactivate my plan. Pls. Help 

Town Hero / Héro de la Ville

Re: Plan deactivated


@Sonara wrote:

I still have $32 in my account, won't able to reactivate my plan. Pls. Help 


@Sonara how much is your plan?

Good Citizen / Bon Citoyen

Re: Plan deactivated

It was 47

Oracle

Re: Plan deactivated

if the funds are greater than plan cost try the lost stolen trick.  else top up to needed funds then see what happens.

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

  edit: can you post a screenshot of payment history.   there was some strange activity yesterday renewals seemed to charge 2x$10 fees but not continue.  still i reccomend topping up then seeeing what happens

Good Citizen / Bon Citoyen

Re: Plan deactivated

My husband registered our number online. But could not get into my number to do it online. His number alway show up in our online access

Town Hero / Héro de la Ville

Re: Plan deactivated


@Sonara wrote:

My husband registered our number online. But could not get into my number to do it online. His number alway show up in our online access


@Sonara try adding a voucher using 611 from your phone

Good Citizen / Bon Citoyen

Re: Plan deactivated

I just did that's why I have 32 dollars now

Oracle

Re: Plan deactivated

@Sonaraare you saying you dont have a selfserve account?  or you cant access it from your comp.  try incognito mode or a differnt browser

Oracle

Re: Plan deactivated


@Sonara wrote:

I just did that's why I have 32 dollars now


how much wass the voucher for?  

Town Hero / Héro de la Ville

Re: Plan deactivated


@Sonara wrote:

I just did that's why I have 32 dollars now


@Sonara so you aretrying to downgrade also from a 47$ plan?