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Great Neighbour / Super Voisin

Phone wont work

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

 

Deputy Mayor / Adjoint au Maire

Re: Phone wont work


@JDew wrote:

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

 


Try the lost/phone trick...log into your account, report your phone lost/suspend, wait a few minutes, log back, report found, log out, restart phone..this might reset your account...otherwise contact Moderator_Team via the envelope icon your community post.  Wait time can be couples hours or upto two days.  Good luck.

Mayor / Maire

Re: Phone wont work


@JDew wrote:

I paid my bill on the 1st of this month and I cant call or text and when my fiancee calls me it automatically hangs up on her and the call doesnt go threw what us happening?

 


@JDew   If you dial 611 does it report your account suspended?

Town Hero / Héro de la Ville

Re: Phone wont work

Check your account in the self serve to make sure your account is active.  If you have still having problems, contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437