Phone stop working

[ChristineNewman]

Re: Phone has no internet.  My bill is paid . Can someone please help! 

[Jackhyf63]

@ChristineNewman 

Did you reboot your phone recently?  If not, please power it off, remove the SIM card, wait about 60 seconds, then re-insert the SIM card and power the phone back on or try your SIM in another unlocked phone,If it works in the new phone you have a hardware issue.  If it doesn't you have a bad sim.

[computergeek541]

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@PMFanatic wrote:

Does the wifi internet still work on your phone?

1. Check your Network settings to ensure your Data is turned on. 
2. Check that your Airplane mode is not on
3. Check your Do Not Disturb settings to make sure your connections are not being blocked during scheduled times.

Also, try restarting your phone if you have not already.

Hope that helps...

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Do Not Disturb Mode only disables sounds and vibrations associated with calls and notifications  (notifications still come in silently).  It would not prevent internet usage.

@ChristineNewman, if you log into your self-serve account, does it show how much data you have remaining?

[PMFanatic]

Does the wifi internet still work on your phone?

1. Check your Network settings to ensure your Data is turned on. 
2. Check that your Airplane mode is not on
3. Check your Do Not Disturb settings to make sure your connections are not being blocked during scheduled times.

Also, try restarting your phone if you have not already.

Hope that helps...

[missorange]

is that just internet not working? so which plan you have, it is better to check your account, if the data already used off. 

[geopublic]

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@ChristineNewman wrote:

Re: Phone has no internet.  My bill is paid . Can someone please help! 

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@ChristineNewman  Can you make calls and send texts?