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Good Citizen / Bon Citoyen

Phone not working

Can someone check please this is so frustrating payments are auto debit and I received message payments cleared why oh ph is not working please call me ASAP 


Accepted Solutions
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Retired Oracle / Oracle Retraité

Re: Phone not working

@Tajinder1 You will need to send a private message to the moderator team for help.  Please see here to learn how:  How to Get Help - Community


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

View solution in original post


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Good Citizen / Bon Citoyen

Phone not working

My payment is auto payment and I message received your payment went through and my ph is not working, can someone please reply?

Highlighted
Retired Oracle / Oracle Retraité

Re: Phone not working

@Tajinder1 You will need to send a private message to the moderator team for help.  Please see here to learn how:  How to Get Help - Community


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

View solution in original post

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Mayor / Maire

Re: Phone not working


@Tajinder1 wrote:

Can someone check please this is so frustrating payments are auto debit and I received message payments cleared why oh ph is not working please call me ASAP 


@Tajinder1  To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

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Good Citizen / Bon Citoyen

Re: Phone not working

Can someone please check ph phone is disconnected I have auto payment set up since 2014 and I received message on Monday that payment cleared can someone please check or call me


@srlawren wrote:

@Tajinder1 You will need to send a private message to the moderator team for help.  Please see here to learn how:  How to Get Help - Community


 

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Good Citizen / Bon Citoyen

Re: Phone not working

I want to talk to someone today 

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Great Neighbour / Super Voisin

Re: Phone not working

I have the same problem since this afternoon, anyone can help?

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Mayor / Maire

Re: Phone not working

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Retired Oracle / Oracle Retraité

Re: Phone not working


@Tajinder1 wrote:

I want to talk to someone today 


I have merged two duplicate threads. Unfortunately, Public Mobile does not offer real-time customer service. Please send your message to Moderator_Team and they will answer you when possible.

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Good Citizen / Bon Citoyen

Re: Phone not working

While waiting for an reply from the moderator. You could try to login to Self Service and see what is going on with your account. Click on the link below to login:

https://selfserve.publicmobile.ca