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Phone hanging up automatically

updatehelenasap
Good Citizen / Bon Citoyen

The phone keeps on hanging up automatically when I'm on the call for more than 20 minutes. When it's a short call, it's fine. But, when it's urgent and I have to dicuss issues with the other line for more than 20 minutes, it keeps hanging up.  And after that, I call again several times to the same number and the call drops after less than 5 minutes thereafter on and on. I have to wait until the next morning to call so that the call won't automatically hang up. 

 

I have a new phone Samsung Note 9, so I know it's not the device.  It was fine when I was with Rogers or Koodo. What should I do?

1 REPLY 1

hairbag1
Mayor / Maire

Sounds like variations of this are happening for the last week or so. Send a private message to moderators for their consideration and resolution...Click this to message them.

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